Operations Assistant

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We are hiring! You like to work with foreign students and young people from different countries? You are familiar with Western culture and client needs? We have a great opportunity for you.

Our operations assistants perform administrative duties and other functions that help streamline the daily business operations of our organisation.

  • Job type: Full time (Monday to Friday 8 hours per day / Flexibility is a must)
  • Begin: ASAP

Responsibilities

Accommodation Department

Reservation:

-Responsible with accommodation inquiries & booking via email, Whatsapp, Live chat, phone, walk-in guests.

Booking management:

– Accommodation showing to potential customers, confirm and coordinate the reservation
– Coordinate guest arrival and departure:
– Inform to owner about arrival and departure date and time
– Check accommodation condition before guest arrival (facilities provided in the villa does it match with the lease agreement)
– Coordinate airport transfer with guests & drivers
– Meet and greet the guests on arrival and departure
– Implement check in and check out SOP (standard operation procedure)
– Writing and signing rental contracts
– Collecting rental payments, security deposit and refunding of security deposit
– Updating missing information in accommodation booking table (students)

Website management:

– Updating accommodation availability, price and facilities on websites and database

Sales management:

-Find potential accommodations (door-to-door and online research)
-Taking picture and video for potential accommodations
-Updating pictures for the existing accommodations listed on database
-Building good relation with accommodation owners and clients
-Resolving customer and partner issues (complaint management)
-Regular check & visit of accommodation condition listed on the websites
-Updating existing accommodation availability, price and facilities with accommodation owners

Day-to-day operation in the office:

-Replying WhatsApp accommodation inquiries
-Being available in the live chat software during office hours
-Responsible for answering the phone
-Replying inquiry emails (accommodation inquiries and activity inquiries) during weekends and holidays (when it’s required)
-Maintaining functionality of the office (AC, office phone, internet, drinking water supply, electricity, computers, printers, etc)
-Coordinate with office cleaning service for the office cleanliness
-Responsible for office supplies and equipment groceries
-Handling incoming and outgoing cash and credit cards payments
-Checking of incoming and outstanding payments for accommodation bookings
-Monitor inquiries & receiving of mail and package

Excursion Department

  • Follow up activity inquiries (email, phone, WhatsApp, SMS, live chat)
  • Checking of incoming and outstanding payments and reports of excursions
  • Updating the activity webpage on the websites
  • Coordinate with the Excursion Departments regarding the payments on Paypal
  • Capture Paypal Payments and refund payments
  • Resolving customer and partner issues (complaint management)

Qualifications

  • Good communication skills both verbal and written in English
  • Good communication skills both verbal and written in Indonesian
  • Understand German language is a plus
  • Travel management experience or hotel management preferred
  • Bachelor degree, or equivalent work experience (preferred)
  • Excellent computer skills and proficient in Microsoft Office, Google Docs, spreadsheets, presentation, and email and computer softwares, etc
  • Ability to work at night, weekends and holidays, when it is needed
  • Driving scooter is a must
  • Able to work with target

Interpersonal Skills

  • Familiar with western culture
  • Friendly
  • High comfort level working in a diverse environment
  • Teamwork and also work independently, both are required
  • Flexibility
  • Strong communication
  • Empathy towards your customers and colleagues

Relationships

The Operation Assistant reports directly to the Operation Manager

About us

PT Bali Ide Internasional is a Bali based e-Business startup, founded in 2010. Our main business is accommodation rental and activities in and around the island of Bali. Our goal is to get the best deals for the customer at the most affordable price. The company works closely together with villa owners, hotel managements and travel companies. We are working in a constantly changing work environment and always open to new business fields.

What we offer

  • Learning environment
  • Monthly transport allowance and phone allowance
  • Modern office with nice ambience

Apply now